Interruptions

Jason Fried, who wrote Rework along with co-author David Heinemeier Hansson, is an expert at reanalyzing the way we assume our workplace is productive. In his Tedx Midwest Ted Talk, he takes an inventive look at what allows us to work productively. Shockingly, he claims that working within the office actually hinders us from being productive or accomplishing any meaningful work. Instead, we must wait until we get home, or work at some other time of day in order to successfully accomplish tasks.

But why is this? Fried argues that work can only be done productively when people are given long stretches of uninterrupted time. He compares work to sleep: if someone was constantly interrupting you as you were trying to sleep, would you ever be able to reach a deep sleep? Of course not. Work, he says, is the same. Work can be done efficiently and effectively when we have been working for long, uninterrupted periods. The problem arises when we have constant distractions that rip us from any productive flow state which we have entered.

The reason why the workplace reduces productivity is the same reason why so many of us worked productively in the library or coffee shop back in college: people are the most productive when they do not have distractions, or the distractions they have (email, Facebook, instant messaging) can be answered on their own time. The workplace uses constant check-ins and meetings with the idea that this will keep everyone working, therefore increasing productivity. However, with these constant interruptions, most people enter the office each day and never end up having even a few hours of uninterrupted time. By the time you account for brief check-ins and un-wanted conversations, most of us rarely have a full hour of uninterrupted time during the day. This means that we aren’t ever able to work on anything thoroughly and deeply.

Fried’s suggestion is to limit interruptions that demand people to acknowledge the meeting or check-in at a specific time, and to increase communication which people can check on their own time. By using email, instant messaging, and collaborative platforms like Slack, it is easier for workers to finish what they are doing, and to then work on these other forms of communication when it is productive for them to do so. Fried further suggests that we should decrease check-ins and meetings, reduce personnel in meetings to only the essential people needed, and that we should establish weekly or monthly “No Talking Afternoons” in which no one in the office is allowed to talk to one another in order to decrease interruptions.

So if you’re looking for ways to increase productivity, start making changes that allow your workers longer and more frequent periods of uninterrupted time. Remember that the most important thing is to make the workplace a location people want to work because it allows them to accomplish their tasks efficiently.